Ratings & Reviews

Overall Rating

4(167 reviews)99.4% of customers recommend this property

Rating Per Category


Resident Reviews

Friendly staff. Clean and ...Review From Modern Messagesubmitted by Gerald D. - |Recommended: YesFriendly staff. Clean and quiet buildings. Even more improvements on the way. Location near all the bars and restaurants that Highwood has to offer. Would recommend to others.
It has been not as good as ...Review From Modern Messagesubmitted by Jared R. - |Recommended: YesIt has been not as good as of late. Multiple projects around that go unfinished and the staff has no idea what’s going on. The perks of why I chose my apt. Were taken away. Overall had left many people upset in the building. Would have been nice if they asked residents what they wanted to see improved before new ownership wasted money on needless improvements
Very happy the way they hel...Review From Modern Messagesubmitted by Valdemar V. - |Recommended: YesVery happy the way they helped us when i koved in, very friendly team and very clean environment i would recommend to my friends and family members
Superb Customers Servicesubmitted by Quincy M. - |Recommended: YesNeiman has provided the best customer service since my family and I have been living here. Whenever I am on the road he has insured me that my family is well taken care of.
response from property -Thank you for taking the time to share this feedback with us. We are happy to be of service.
Customer Service At Its Finestsubmitted by Delma R. - |Recommended: YesI recently needed help setting up my portal to be able to pay my utilities and rent online, being an older resident sometimes it's challenging navigating this computer stuff. The Assistant Manager Neiman Riley who has been there even before Trinity purchased the property has always been a great help in the transition of management advocating for the residents and always stops what he is doing to make sure you are taken care of. I honestly don't know anyone talked about among my fellow neighbors and residents as much as they mention how awesome he is. He has made me and my families stay great and I am happy he decided to return to Arrive North Shore Formerly Fort Sheridan Place . Thanks Neiman
response from property -Thank you for taking the time to share this feedback with us. We are happy to be of service.
Staff is friendly. Maintena...Review From Modern Messagesubmitted by Gary M. - |Recommended: YesStaff is friendly. Maintenance is quick and done right the first time. Improvements on-going. Friendly neighbors and pet owners abound. Great location
Very happy with the upgrade...Review From Modern Messagesubmitted by Carol P. - |Recommended: YesVery happy with the upgrades I am seeing here. Great location management very responsive to any requests. Much effort being put in to making it an upscale community
Really Helpful Staffsubmitted by Brenda M. - |Recommended: YesI stopped in today because I was having trouble with my renewal signing and getting into my online portal, spoke to the Assistant Manager Neiman Riley, known him for a couple years with him working for the previous management company, he is and has always been a tremendous help in a time of need. Thanks Neiman
response from property -Thank you for taking the time to share this feedback with us. We are happy to be of service.
Friendly neighbors clean gr...Review From Modern Messagesubmitted by Margaret A. - |Recommended: YesFriendly neighbors clean grounds good maintenance staff some staff in office are nice friendly helpful. Nice area to live in. With nice trails at ft Sheridan
Construction on that back b...Review From Modern Messagesubmitted by Olivia A. - |Recommended: YesConstruction on that back brick grill patio thing started at 7am It was so horrible and loud so early in the AM And now people are going to be encouraged to hang out outside my window all evening. Because train noise isn't enough. Also, we really really really really need more guest parking spaces. You guys are really nice but I just want to live
The apartment units are nic...Review From Modern Messagesubmitted by Amy S. - |Recommended: YesThe apartment units are nice and well insulated, I almost never hear my neighbors. However most of the new changes aren't necessary and what needs to change isn't being addressed.
It's really gone downhill i...Review From Modern Messagesubmitted by Mindi N. - |Recommended: YesIt's really gone downhill in the last 6 months. It looks like the projects inside my building. The elevator is embarrassing. Carpet worse. Odor and the laundry machines are terrible. We haven't had a working dryer in 6 days. Has to get up at 4 to get my laundry completed on another floor. Mother's day our elevator was out for days. Has to move my party. My AC went out and that wasn't handled properly on the hottest day.
Apartment is very nice. I h...Review From Modern Messagesubmitted by Felipe V. - |Recommended: YesApartment is very nice. I had some issues w the dishwasher but it's fixed now. And the entry way into the building smells sometimes like stagnant, stale stink. And it's hard to get in contact with someone from the leasing office
Awesome community, planning...Review From Modern Messagesubmitted by Ngab*@*.Com - |Recommended: YesAwesome community, planning to live here for very long time. Couldn't have choosen a more better location. In-unit laundry would have been great
I like that dogs and cats a...Review From Modern Messagesubmitted by Julia M. - |Recommended: YesI like that dogs and cats are allowed at this property. Walking dogs is such a great way to meet your neighbors and I have met so many interesting and diverse people doing just that. As with any rental community, there are pros and cons. I personally feel that the new management here has made some very poor choices as to what improvements to make. The projects done poorly and some not completed. The most important thing to be fixed here is the water that is yellow with rust and requires a filter be used in order to drink it. This extremely important issue has been brought to managmennt's attention by most residents and nothing is being done.